Emotional intelligence training course: managing emotions in performance

09:00 – 13:00 COURSE SESSION DAY 1
09:00 – 13:00 COURSE SESSION DAY 2

Emotional intelligence: why it matters

• What is EQ
• What are emotions
• Emotions and Icebergs
• The relationship between emotional intelligence and performance
• EQ model in action
• Acquiring emotional awareness
• Self-Management, how to be strategic and evaluate alternatives
• Self-Direction, drawing energy from purpose

The role of emotions in performance

• Changing perspective to modify one’s emotional states and behaviors
• From fear to courage
• Eustress and Distress: the difference between tonic stress and toxic stress
• How to manage stress to achieve goals
• Creating a functional organizational climate for performance
• Organizational Engagement through Emotion Management
• Trust influences Productivity
• Empathy, the key competency in relationship management
• How to develop leadership with emotional intelligence

Professionals involved in the pharmaceutical sector: Manager, Key Talent, Professional.

The course will be carried out through live lectures. Practical examples will be showcased, providing delegates with real life examples to be applied in their daily job life.

For online trainings the access link will be sent 2-3 days before the start of the training.

5% discount for registrations within 1 month before the start of the training, 10% discount for registrations within 2 months before the start of the training. VAT not included. Please inquire for discounts for multiple registrations. Discounts are not cumulative.

Cancellation terms

In order to cancel enrolment to an event, please email info@pharmaeducationcenter.it within 2 weeks before the starting date of the event. Once this term will be expired, the entire fee will be charged.

Participant replacement

It is possible to replace a participant attendance without additional cost, simply by contacting info@pharmaeducationcenter.it. It is asked to notify the participant replacement request within 5 days before the starting date of the course/event, specifying the full name and surname of the enrolled participant as well as the full name and surname of the substitute.

Training cancellation

If the minimum number of participants is not reached, Pharma Education Center reserves the right to cancel or schedule the event for another date. Formal communication will be given within 5 days before the event date. In this case Pharma Education Center will refund the registration fee in full and without additional charges. Alternatively, the participant can request a spendable coupon for participating in another PEC event scheduled in the current year.