Strategies for problem solving and effective decision making

PROGRAM

09:00 – 13:00 COURSE SESSION DAY 1
09:00 – 13:00 COURSE SESSION DAY 2

The identification of the problem

• The definition and structuring of “problem”
• The perception of the problem
• Researching the effects of the problem

The process of problem solving

• The process: problem finding, problem setting, problem analysis, problem solving
• Creativity and lateral thinking in problem solving, what benefits and what obstacles
• Diagnosis, cause and effect analysis
• The tools of Problem Solving:
• Ishikawa diagram
• The 5 whys technique

The management of emotions in Problem Solving

• The role of emotions in the effective management of problem solving
• The management of the time factor in problem solving

Effective decision making

• The search for appropriate solutions
• Decision making
• Action planning: the process
• From problem solving to continuous improvement

Professionals involved in the pharmaceutical sector: Manager, Key Talent, Professional.

The course will be carried out through live lectures. Practical examples will be showcased, providing delegates with real life examples to be applied in their daily job life.

For online trainings the access link will be sent 2-3 days before the start of the training.

5% discount for registrations within 1 month before the start of the training, 10% discount for registrations within 2 months before the start of the training. VAT not included. Please inquire for discounts for multiple registrations. Discounts are not cumulative.

Cancellation terms

In order to cancel enrolment to an event, please email info@pharmaeducationcenter.it within 2 weeks before the starting date of the event. Once this term will be expired, the entire fee will be charged.

Participant replacement

It is possible to replace a participant attendance without additional cost, simply by contacting info@pharmaeducationcenter.it. It is asked to notify the participant replacement request within 5 days before the starting date of the course/event, specifying the full name and surname of the enrolled participant as well as the full name and surname of the substitute.

Training cancellation

If the minimum number of participants is not reached, Pharma Education Center reserves the right to cancel or schedule the event for another date. Formal communication will be given within 5 days before the event date. In this case Pharma Education Center will refund the registration fee in full and without additional charges. Alternatively, the participant can request a spendable coupon for participating in another PEC event scheduled in the current year.