Strategies for problem solving and effective decision making

  • 1° EDITION: October 8th and 9th 2024
  • 2° EDITION: March 11th and 12th 2025
  • Online
  • Italian

Training overview

Problem solving and decision-making skills have long become essential elements for professional profiles in any business environment. Being able to take decisions effectively and in a timely manner is one of the most in-demand skills in managerial business profiles.

Pharma Education Center’s training course “Strategies for problem solving and effective decision making” aims to develop a strategic approach to problem solving through the transfer of useful methodologies and techniques for managing problems and identifying effective solutions, an indispensable skill for every manager and professional.

Interested in Soft Skills training?

Enroll in 3 courses and you’ll get a 15% discount*, while choosing 5 courses will grant you a 20% discount*!
Choose among these titles:

(*) discounts apply to the full prices of the courses and cannot be combined with other promotions. The promotion is limited to enrolling the same person in 3 or 5 courses selected from those offered

Key points of the training

  • To learn and know how to use useful techniques in problem solving to achieve effective solutions
  • To know how to manage emotional factors in decision making
  • To improve the quality and effectiveness of decisions made


09:00 – 13:00 COURSE SESSION DAY 1
09:00 – 13:00 COURSE SESSION DAY 2

The identification of the problem

  • The definition and structuring of “problem”
  • The perception of the problem
  • Researching the effects of the problem

The process of problem solving

  • The process: problem finding, problem setting, problem analysis, problem solving
  • Creativity and lateral thinking in problem solving, what benefits and what obstacles
  • Diagnosis, cause and effect analysis
  • The tools of Problem Solving:
  • Ishikawa diagram
  • The 5 whys technique

The management of emotions in Problem Solving

  • The role of emotions in the effective management of problem solving
  • The management of the time factor in problem solving

Effective decision making

  • The search for appropriate solutions
  • Decision making
  • Action planning: the process
  • From problem solving to continuous improvement

Professionals involved in the pharmaceutical sector: Manager, Key Talent, Professional.

The course will be carried out through live lectures. Practical examples will be showcased, providing delegates with real life examples to be applied in their daily job life.

For online trainings the access link will be sent 2-3 days before the start of the training.

5% discount for registrations within 1 month before the start of the training, 10% discount for registrations within 2 months before the start of the training. VAT not included. Please inquire for discounts for multiple registrations. Discounts are not cumulative.

Cancellation terms

In order to cancel enrolment to an event, please email within 2 weeks before the starting date of the event. Once this term will be expired, the entire fee will be charged.

Participant replacement

It is possible to replace a participant attendance without additional cost, simply by contacting It is asked to notify the participant replacement request within 5 days before the starting date of the course/event, specifying the full name and surname of the enrolled participant as well as the full name and surname of the substitute.

Training cancellation

If the minimum number of participants is not reached, Pharma Education Center reserves the right to cancel or schedule the event for another date. Formal communication will be given within 5 days before the event date. In this case Pharma Education Center will refund the registration fee in full and without additional charges. Alternatively, the participant can request a spendable coupon for participating in another PEC event scheduled in the current year.


Gabriella Campanile

Gabriella Campanile

Senior Trainer, executive coach, HR consultant, assessor Emotional Quotient

Gabriella Campanile is a senior Trainer, executive coach with ACC credentials – recognized by the International Coach Federation, HR consultant, Emotional Intelligence expert and Emotional Quotient assessor. She carries out training activities for corporates of various sectors in Italy in the field of managerial skills and soft skills. She is an HR consultant in SMEs, she is also General Manager in Daxo Group and Co-Founder of the Women 4.0 Community. She collaborates with the University of Siena, she is lecturer at the Master Executive Multicultural Diversity Management and she is Author of publications and articles on behalf of the University of Florence and Pisa.

Register now

Early Bird 10%
Within 2 months before the start of the training
Early Bird 5%
Within 1 month before the start of the training
Full price


Training materials available for attendees

Certificate of attendance

Senior trainers with hands-on experience

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